| How to listen like a hostage negotiator to achieve your goals
Before going into the private sector, Richard Mullender was Lead Trainer at Scotland Yard’s National Hostage and Crisis Negotiation Unit. He was part of the team that negotiated the high-profile release of three UN workers held hostage by the Taliban in Afghanistan in 2004. His listening expertise contributed to the intelligence that informed the rescue of Norman Kember in Iraq in 2006.
In the decade since leaving the police, Richard established his own consultancy. He now runs The Listening Institute – a training consultancy with one simple mission: To teach the business world to listen like hostage negotiators, so they can strike better deals.
Listen. Understand. Influence.
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