|
Have you seen the online vulnerability training that Just has developed with SOLLA?
The FCA's latest paper on vulnerable clients, GC 19/3, identified it as an example of good practice that could help people improve their skills and capability.
You can use the training to benchmark and boost your knowledge in the following areas:
-
Understanding how vulnerability can arise and identifying when a client may be vulnerable.
-
Adapting communications and working practices to make them more suitable.
-
Measuring and evidencing progress in the area of vulnerability.
The training is free to use and offers the Certificate in Older and Vulnerable Consumer Care for successful completion.
Benchmark your vulnerability knowledge today with free online training.
|
